1. How long have you been in business?
Businesses with a bad reputation do not stay in business for long. The length of time a contractor has been working is an indicator of both their reputation and their ability to complete the projects they work on.
2. Are you
licensed, certified, and insured?
Most states require contractors to obtain a contractor's license. This means that they understand the requirements for operating as a contractor in your area. Depending on the trade, knowledge exams may be necessary for licensing in some states, but certifications can also prove a contractor knows their trade. Insurance (or a bond) is protection in case the contractor you hire does not complete the work. In other words, your project will get finished; even if the initial contractor bails.
3. Do you
have any references?
Have each contractor you talk to give you contact information for two or three satisfied customers. Talk to these customers about their experience, including how well they thought the contractor communicated with them and how well the contractor handled problems as they came up.
4. What is
the timeline for completing my project?
Getting a timeline for your project will let you know when a potential contractor is available to start the work, how long it will take, and how busy they are with other projects now. Be sure to ask them how they plan to communicate any changes to the proposed timeline.
should I expect while your crew is on my property?
Answers to this question should include expected noise levels and other disruptions for you and your neighbors, as well as when you might need to be on the property to consult or off the property so a specific type of work can be completed. If you have extra curious or potentially interfering neighbors, you can also ask how they would handle that situation.
6. What steps
will you take to protect my property?
Elaborate with questions about how they will prep the site, and their procedures for cleanup. Their answers will tell you if they are on the same page with you as far as how to care for and protect your property while doing the work.
Some of the information you receive from potential contractors for your fence project is easy to verify. For most states, business and contractor licensing information is available online. Review sites are a good way to get an overall picture of their reputation and work.
Do not stop there, though. Pay attention to how your questions are answered. If a contractor tries to duck a question, or they come across as someone you may have trouble working with, it is okay to pass. Your goal should be to hire a good contractor from a fence company that will work well with you.
We encourage you to contact us with any questions!